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Does Medicare Call You At Home?

  • Medicare with Melissa

Unfortunately, Medicare beneficiaries often find themselves the target of phone scams. As you embark on your Medicare journey, it’s important to know that Medicare and Social Security will never reach out to you by phone to collect any information. Instead, they’ll always send you a letter in the mail. Keep reading to uncover the truth about Medicare phone scams, learn how to report Medicare scams, and discover how to register on the FTC’s National Do Not Call Registry, so you can protect yourself and stay safe.

Click the play button above to watch a 60 second short on Does Medicare Call You At Home

Medicare Communication Protocols

Medicare and Social Security have strict communication protocols to protect your personal information and maintain your privacy. It’s crucial to be aware of these protocols so you can differentiate between legitimate communication and potential scams.

First and foremost, Medicare and Social Security won’t ever call you to request personal or private information. When they need to reach you, they’ll do so via written notice. For example, if there’s an issue with your benefits or if they require additional information, you’ll receive a letter in the mail. This procedure ensures that you have ample time to review the information and respond appropriately. It also provides a physical document that you can use for reference or to verify the request with the appropriate agency.

A key aspect to remember is that these organizations will never threaten to cancel your benefits if you do not provide information over the phone. This method is a common tactic employed by scammers, so if you receive a call like this, it’s likely fraudulent.

Additionally, Medicare and Social Security won’t send you unsolicited emails requesting personal information. Any email communication from these agencies should be expected and part of ongoing correspondence. If you receive an unexpected email that appears to be from Medicare or Social Security, do not click any links or download any attachments. Instead, contact the respective agency directly to verify the email.

It’s also worth noting that both Medicare and Social Security have secure online portals at and My Social Security. You can use these portals to view personal information, benefits, and make necessary changes. These platforms are encrypted and secure, ensuring the safety of your information. However, always ensure you’re visiting the official sites by checking the URLs and avoid clicking through from emails or unsolicited website pop-ups.

Medicare Phone Calls

Remember, Medicare communicates via mail. However, there can be situations where you might receive a legitimate call pertaining to Medicare, but not directly from the Medicare office. This could occur if an insurance company reaches out to discuss a Medicare Advantage plan (also known as Medicare Part C). If you’ve expressed interest in such a plan, perhaps by filling out an online form for more information, you could receive a genuine call from a licensed insurance agent.

On the other hand, unsolicited calls claiming to be from Medicare, especially those asking for personal or financial details, are almost certainly fraudulent. These calls might try to sell you something, ask you to confirm your Medicare number, or claim that you are eligible for “free” services or equipment. These are red flags that should immediately raise your suspicion. Remember, Medicare will never call to sell you anything or ask for your Medicare number over the phone.

Medicare Robocalls

Robocalls are automated calls with prerecorded messages and have become a pervasive issue. When it comes to Medicare, these robocalls can pose even more significant threats as they often target seniors, some of the most vulnerable to deceptive practices.

So, what does a typical Medicare robocall look like? You might hear a recorded message claiming to be from ‘Medicare’ or ‘Social Security.’ The message could range from offering free medical equipment, alerting you to suspicious activity on your account, to advising you about additional benefits. Remember, these calls are likely fraudulent, especially if they’re unsolicited and asking for your personal information.

Preventing these robocalls might seem like an uphill battle, but there are measures you can take to safeguard your phone line. The first is to hang up immediately. If a call feels suspicious or unrequested, it’s always best to err on the side of caution and disconnect. Do not press any numbers or follow any prompts, as this could lead to more robocalls.

If these calls persist, consider investing in a robocall blocking app or service. Many phone service providers and third-party companies offer tools that filter or block robocalls. Each one varies in terms of effectiveness and cost, so do some research to find one that best suits your needs.

Lastly, remember never to give out personal information like your Social Security number or bank account details over the phone, especially to an unsolicited call or a robocall. Genuine Medicare representatives will never request such details via phone calls.

Recognizing and Reporting Medicare Scams

Scammers often disguise themselves as Medicare representatives to get your personal information. These deceptive practices can take various forms, but some common ones include:

  • Calls offering free health services or products
  • Unsolicited calls asking you to confirm or update your Medicare number
  • Calls claiming there’s been suspicious activity on your account
  • Threats of canceling your coverage if you don’t provide information or pay a fee

Being able to recognize these scams is the first step in your defense. The rule of thumb is to be suspicious of any unexpected calls demanding immediate action, especially if they involve sharing personal or financial information. Remember, legitimate Medicare representatives will never make unsolicited calls asking for sensitive information.

After recognizing a potential scam, it’s crucial that you report it. Even if you didn’t fall for the scam, your report could help prevent others from becoming victims.

You can report suspected Medicare scams to the FTC online by using their Report Fraud Tool or by calling 1-877-FTC-HELP. Be prepared to provide details about the call. The FTC will want to know as much as possible, including the date and time of the call, the phone number, and any information the caller provided.

In the battle against Medicare scams, knowledge is power. Recognizing the tactics scammers use and promptly reporting these incidents can not only protect you but also contribute to broader efforts to crack down on these fraudulent activities. Stay vigilant and remember that when it comes to your personal information, it’s better to be safe than sorry.

How to Stop Medicare Scam Calls

To mitigate unwanted calls, a highly effective solution is to add your telephone number to the FTC’s National Do Not Call Registry. This process is straightforward. On the homepage, look for and click on the option that says ‘Register Your Phone.’ This will open a new page where you’ll be asked to provide your phone number and email address. Fill in these details and hit the ‘Submit’ button. Once you’ve submitted the information, the system will send a confirmation email to the address you’ve provided. You must open this email and click on the confirmation link contained within it to complete the registration process.

Once this process is done, your number will stay on the registry until you choose to remove it or until you discontinue the service. However, keep in mind that while this registry effectively restricts sales calls, it does not completely insulate you from all types of unsolicited calls. You may still receive political calls, charitable calls, debt collection calls, informational calls, and telephone survey calls.

How Do I Contact Medicare?

In the fight against unwanted calls and scams, sometimes you may find yourself in a situation where you need to reach out directly to Medicare. That way you can ensure your concerns are addressed by a legitimate representative.  

The official phone number for Medicare is 1-800-MEDICARE (1-800-633-4227). For TTY users, the number is 1-877-486-2048. These lines are open 24 hours a day, seven days a week.

The official website for Medicare is Here you’ll find a wealth of information about the different types of Medicare coverage, cost, and much more. You can even use the site’s live chat feature to talk to a Medicare representative.

You can also send a letter to Medicare to the following address:

Medicare Contact Center Operations
P.O. Box 1270
Lawrence, KS 66044

Remember, a legitimate Medicare representative will never call to ask for your Medicare number or other personal information unless you’ve given them permission in advance. If you’re unsure about a call or a piece of information you’ve received, always reach out directly to Medicare using the contact information provided above.


Unwanted Medicare phone calls can be frustrating and potentially dangerous if they lead to identity theft or financial loss. By understanding Medicare’s official communication protocol and recognizing the signs of scam calls, you can better protect yourself.

Remember to report Medicare scams, register on the National Do Not Call Registry, and explore call-blocking apps to reduce these unwanted interruptions. Always keep a record of persistent calls to help authorities take action against these scammers.

Please don’t hesitate to reach out to us at 866-MEDIGAP (866-633-4427) if you have any questions or need further assistance. Senior Healthcare Solutions is dedicated to addressing all your Medicare needs, no matter how big or small. So, give us a call today. We’d love to speak with you and help you out!

Meet Melissa MacCalla

Medicare is not simple and can be hard, frustrating, and downright confusing for most. I love when I get someone on the phone and I am given the opportunity to explain the difference in plans to them and have Medicare make sense. I enjoy talking to clients year after year, hearing about their families growing or them asking about mine.


Oh my gosh!! I was so confused about the Medicare Supplement process. I am turning 65 soon and am retired and have always had insurance thru my former employer. I didn’t know a thing about going on Medicare and was struggling to sort it all out.

A friend of mine recommended contacting Senior HealthCare Solutions, so I did. Melissa was FANTASTIC!! She was professional, responsive, caring and friendly. She explained the steps I needed to take, gathered my information, helped me choose good plans for MY specific needs and took care of my applications over the phone. 1-2-3, eesy-peesy and I was done!! And it didn’t cost me a DIME!!! WOW!!! I HIGHLY recommend Senior Healthcare Solutions for anyone who’s overwhelmed with making the right choices with Medicare Supplemental Insurance and Rx coverage. It’ll take a load off your mind!

Janice W.

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